Facebook Messenger is a free instant messaging service from Facebook that allows users to send text messages, photos, videos, and voice messages.
Once connected, Facebook provides several features to help you engage both existing and potential customers to send messages to your Facebook Messenger.
How Customers Can Send Messages #
Supported File Types #
Getting a Facebook Business Page #
Meta Business Verification #
Meta Business Verification is the process of confirming the authenticity of your business with Meta. This verification enables access to exclusive features and increases messaging limits across Meta products.
Connect Your Facebook Page to the Facebook Messenger Channel in Layanika #
Follow the steps below to connect your Facebook Page to the Facebook Messenger channel in Layanika:
Step 1:
Go to the Settingsmenu, then select Channel.
Step 2:
Click add channel, then select facebook messenger.
Step 3:
Click Connect With Facebook then log in to your Facebook account.
Step 4:
Select the Facebook Business portfolio you want to connect to Layanika, then click Continue.
Step 5:
If you do not have a Facebook Page yet, click Create Page.
Step 6:
Fill in the form to create your page. The required information includes:
- Business Page Name
- Business Category
Step 7:
Click Save to confirm access to Layanika.
Channel Configuration #
Facebook Messenger configuration page allows you to edit the channel name and provides a chat link and QR code to help customers start conversations with you.
Step 1:
Go to the Settingsmenu, then select Channel. Find your Facebook Messenger channel, then click Manage
Step 2:
On Facebook Messenger Configuration page page you will see the following:
- Channel Name: The channel name can be edited and is used internally to identify the channel.
- Chat Link: The chat link is a short URL that directs customers to start or continue a conversation with your Facebook account. Customers will be redirected to a new or existing thread depending on whether they have previously messaged your Facebook account.
- Qr Code: You can use the QR code to share the chat link with your contacts by clicking Download QR Code.
Delete Facebook Messenger Channel #
You can remove the Facebook Messenger channel from Layanika. Below is a guide on how to delete the channel:
Step 1:
Go to the Settings > Channel. Then your Facebook Messenger channel, then click Manage
Step 2:
On the Facebook Messenger channel configuration page, click Delete Channel. The system will display a confirmation prompt asking whether you want to remove the Facebook Messenger channel. If you are sure, click Yes, Delete.
