The Subcription is used to manage service plans, monitor usage, purchase add-ons, and manage WhatsApp balance in one place.
Go to the Settings>Subcription.
Here, you can manage everything related to your subscription, including upgrading your plan, renewing your plan, purchasing add-ons, viewing add-on history, top up WhatsApp balance, billing, invoices, usage, and cancellation.
a. Upgrade Subcription #
The Upgrade Plan feature is used to upgrade your subscription to a higher plan in order to access more features or greater capacity.
Step 1:
Go to the Settings>Subcription , then click Upgrade Subcription.
Important:
Upgrade take effect in the next billing cycle.
Downgrade take effect in the next billing cycle.
You can switch to annual billing.
If you choose to downgrade your plan, the system will display a notice indicating that certain features will be reduced, such as the number of users, contact limits, and broadcast quota.
Step 2:
After selecting a plan, users will be directed to the Order SummaryTo add add-ons such as users or contacts, click the buttons below:
- ➕ to increase the number of add-ons
- ➖ to decrease the number of add-ons
The total number of add-ons will be automatically included in the total payment calculation.
Once done, click Buy Now. The system will redirect you to the payment page. Complete the payment process.
Step 3:
After the payment is successful:
- The package will be updated automatically.
- The system will generate an Invoice.
b. Renew Subcription #
The Renew Plan feature is used to extend your subscription period.
Step 1:
Go to the Settings>Subcription , then click Renew Subcription.
The system will display a confirmation pop-up for plan renewal.
Click Renew Subcription to proceed with the payment process.
Step 2:
After the payment is successful:
- The package will be updated automatically.
- The system will generate an Invoice.
c. Buy Add-Ons #
Add-ons are additional features that can be purchased to increase capacity or support needs beyond the main plan. Add-ons are flexible and can be adjusted based on business requirements.
Available Add-On Types:
- Additional Contact
Used to increase contact capacity. Suitable for businesses with a large customer base. - Additional User
Used to increase the number of users (agents) in the system. Suitable for growing teams.
Step 1:
Go to the Settings>Subcription , then click Beli Add-On. The system will display a list of available add-ons.
Step 2:
Click Add on the selected add-on. After clicking Add, the Order Summary. will be displayed. Specify the number of add-ons you want to purchase:
- ➕ to increase the number of add-ons
- ➖ to decrease the number of add-ons
Then, select Continue To Payment to proceed with the payment process.
Step 3:
After the payment is successful:
- The package will be updated automatically.
- The system will generate an Invoice.
d. Manage Add-Ons #
Feature Manage Add-Ons is used to view and manage active add-ons in your account. Through this feature, users can see add-on details and disable add-ons that are no longer needed.
Step 1:
Go to the Settings>Subcription.
In the Usage Overviewsection, click Manage
On the Manage Add-Onssection, click Stop on the add-on you want to disable.
Step 2:
The system will display a confirmation pop-up. Click Ye. Stop to disable the add-on.
e. WhatsApp Balance #
WhatsApp Balance is used to send and receive messages through WhatsApp within the platform.
There are two types of balance:
- Conversation Balance Used to reply to customer messages (conversations).
If the balance runs out, a fee of Rp30 per reply message. - Broadcast Balance: Used to send broadcast messages.
If the balance runs out, a fee ofRp650 per message.
Balance Included in Subscription Plans #
With each plan purchase, users receive WhatsApp conversation balance:
- Free Plan → Rp15.000 (500 reply messages)
- Growth Plan → Rp30.000 (1.000 reply messages)
- Pro Plan → Rp60.000 (2.000 reply messages)
How to Top Up WhatsApp Balance #
Step 1:
Go to the Settings>Subcription , then click Top up under WhatsApp Balance. The system will display the top-up page.
Choose one of the following options:
- Conversation Balance Minimum top up: Rp10.000 and Maximum top-up: Rp1.000.000.
- Saldo Broadcast: Minimum top up: Rp10.000 and Maximum top-up: Rp5.000.000.
Then, select Continue To Payment to proceed with the payment process.
Step 2:
After the payment is successful:
- The balance will be updated automatically.
- The system will generate an Invoice end which you can view in the Riwayat Top Up.
WhatsApp Usage History #
Berikut cara melihat penggunaan saldo WhatsApp:
Go to the Settings>Subcription , then click Usage History under WhatsApp Balance. The system will display the Usage History.
f. Invoice #
Invoice is used to view the complete history of payment transactions within the system, including:
- Subscription plan purchase
- Subcription renewals
- Plan subcription (upgrade/downgrade)
- Buy add on.
- WhatsApp balance top-ups.
Each successful transaction is automatically recorded as an invoice.
| Colom | Description |
|---|---|
| Invoice Code | A unique code for each payment transaction, used as the invoice identifier |
| Invoice Type | Indicates the type of transaction, such as:
|
| Request Date | The date and time when the transaction was created or initiated by the user |
| Package | Indicates the type of transaction, such as:
|
| Amount | The total payment amount, whether pending or already paid by the user |
| Status | The invoice payment status:
|
| More | Option to view invoice details or download the invoice |
g. Unsubcribe #
Unsubcribe allows users to stop their subscription at any time.
Go to the Settings>Subcription , then click Unsubcribe The system will display a subscription cancellation confirmation. Click Yes, Unsubribe o proceed.
