Terms and Conditions

These Terms and Conditions govern the use of Layanika and the applicable agreement between you (“User”) and PT Mitra Aplikasi Digital (“Company”). They set forth the rights and obligations of all users regarding the use of Layanika and other related legal relationships with the Company.

Your access to and use of Layanika are conditioned upon your acceptance of and compliance with these Terms and Conditions. These Terms apply to all visitors, users, and other parties who access or use Layanika.

By accessing or using Layanika, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you are not permitted to access Layanika.

Your access to and use of Layanika are also conditioned upon your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your personal information when you use the Service, and explains your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using Layanika.

For matters related to cookies or data protection and privacy, please contact us at: [support@layanika.com]

Although all contractual relationships related to this product exist solely between the Company and the User, the User acknowledges and agrees that if Layanika is provided through or in cooperation with independent third parties, such third parties may enforce these Terms as third-party beneficiaries.

Layanika Service Provider

PT Mitra Aplikasi Digital

Jl. Pos Pengumben Raya No. 1,
Ruko Permata Boulevard Blok BE,
Daerah Khusus Ibukota Jakarta 11630
Company Contact Email:[Company Contact Email]

Definition of “Layanika”

“Layanika” refers to:

This website, including its subdomains and any other sites used by the Company to provide the Services;
At present, Layanika is accessible exclusively through a web browser;
Application Program Interfaces (API);
The Services;
Any applications, sample files and content, source code, scripts, sets of instructions, or software included as part of the Services, as well as any related documentation.

1. TERMS OF USE

Unless otherwise specified, the terms of use set forth in this section generally apply to the use of Layanika. Additional or specific terms of use or access may apply in certain situations and, in such cases, will be set forth separately in this document.

By using Layanika, the User represents and warrants that:

The User is a business entity, legal entity, or an authorized representative of an entity or individual acting on behalf of a business;
The User is recognized as an adult under applicable law;
The User has the legal capacity to enter into and be bound by this legally binding agreement.

Please feel free to contact us if you have any questions about our privacy policy, the information we hold about you, or if you would like to exercise your privacy rights.

1.1 ACCOUNT REGISTRATION

To use the Services, Users must register for or create an account by providing complete and accurate information. Failure to provide accurate information may result in the Services being unavailable or unusable.

Users may access their accounts using a registered email address or through third-party login methods provided by Layanika. During the authentication process, Layanika may use a one-time verification code (One-Time Password/OTP) sent to the User’s registered email address.

Users are responsible for maintaining the security of access to their email address and/or any third-party accounts used to access the Services.

By registering for and using an account, Users are fully responsible for all activities conducted through their account.

Users must promptly notify the Company if they become aware of or suspect any unauthorized access, misuse of their account, or breach of their personal data.

ACCOUNT REGISTRATION TERMS

Account registration on Layanika is subject to the following conditions:

Accounts registered by bots or other automated methods are not permitted.
Unless otherwise stated, each email address or phone number may be used to register only one account.
Unless explicitly authorized, accounts may not be shared with other individuals.

ACCOUNT TERMINATION

Users may terminate their accounts and discontinue use of the Services at any time by:

Using the account termination feature available on Layanika;
Contacting the Company directly through the available contact channels.

However, account termination cannot take effect until the end of the paid subscription period.

ACCOUNT SUSPENSION AND DELETION

The Company reserves the right to suspend or delete a User’s account at any time, without prior notice, if:

The account is deemed inappropriate;
The account violates these Terms; or
The account poses a risk to the Company or other parties.

Account suspension or deletion does not entitle the User to any compensation and does not release the User from any applicable payment obligations.

THIRD-PARTY PLATFORM REGULATORY DISCLAIMER

Users acknowledge that Layanika is integrated with third-party services, including but not limited to Meta, WhatsApp, Instagram, Facebook, Telegram, and Google.

The Company is not responsible for any policy changes, service disruptions, account suspensions, feature limitations, or service terminations imposed by such third-party platforms.

Users agree to comply with all terms, conditions, and policies of any third-party platforms accessed or used through Layanika.

1.2 CONTENT PROVIDED BY THE COMPANY

Unless otherwise stated or clearly indicated, all content available on Layanika is owned by or provided by the Company or its licensors.

The Company makes reasonable efforts to ensure that the content does not violate applicable laws or third-party rights. However, this cannot always be guaranteed.

Users may report any content-related concerns through the Company’s official contact channels.

COPYRIGHT PROTECTION

The Company owns and retains all intellectual property rights to the content available on Layanika. Users are not permitted to use such content in any manner that is not necessary or directly related to the use of the Services.

In particular, Users may not copy, download, share beyond permitted limits, modify, translate, adapt, publish, transmit, sell, sublicense, edit, transfer to third parties, or create derivative works from any content available on Layanika, nor allow any third party to do so, whether knowingly or unknowingly.

Where explicitly stated on Layanika, Users may download, copy, or share certain content for personal and non-commercial use only, provided that all copyright notices and any other attribution requirements imposed by the Company are properly displayed.

Any statutory copyright limitations or exceptions under applicable law shall remain unaffected.

1.3 CONTENT PROVIDED BY USERS

The Company allows Users to upload, share, or otherwise provide their own content on Layanika.

By providing content on Layanika, Users represent and warrant that they are legally entitled to do so and that such content does not violate any applicable laws or the rights of any third party.

Further information regarding the types of permitted content can be found in other sections of these Terms governing acceptable use.

RIGHTS TO USER-PROVIDED CONTENT

Users understand and agree that by providing their content on Layanika, they grant the Company a non-exclusive, fully paid, royalty-free license to process such content solely for the purpose of operating and maintaining Layanika in accordance with this Agreement.

To the extent permitted by applicable law, Users waive any moral rights related to the content they provide on Layanika.

Users also acknowledge and agree that all content they provide through Layanika is subject to the general terms applicable to all content on Layanika.

RESPONSIBILITY FOR USER-PROVIDED CONTENT

Users are fully responsible for any content they upload, post, share, or otherwise provide through Layanika. Users acknowledge and agree that the Company does not pre-screen or actively moderate such content.

However, the Company reserves the right, at its sole discretion and without prior notice, to remove, block, modify, or disable access to such content, and to restrict or terminate a User’s access to Layanika, if:

There are complaints or negative reports regarding the content;
The content violates platform policies or applicable terms, including content involving hate speech, pornography, violence, fraud, narcotics, firearms, explosives, human trafficking, or other illegal content as regulated under applicable laws;
There is a notification or report of intellectual property rights infringement;
There is an order from a public authority; or
The Company becomes aware that the content, while available on Layanika, may pose a risk to Users, third parties, or the continuity of the Services.

The removal, blocking, or modification of content does not entitle Users to any compensation, damages, or refunds of any kind.

Users also agree to indemnify and hold the Company harmless from any claims, losses, or damages arising from the content they provide on or through Layanika.

CONTENT BACKUPS

Although regular backups of content are performed, the Company does not guarantee that there will be no loss or corruption of data.

Corrupted or invalid backup points may occur due to various reasons, including but not limited to content being corrupted prior to being backed up or content being modified during the backup process.

The Company will provide support and make reasonable efforts to resolve any known issues related to content backups. However, Users acknowledge that the Company is not responsible for the integrity of the content or for any failure to restore content to a usable condition.

Users agree to maintain complete and accurate copies of their content in a location separate from the Services.

1.4 ACCESS TO EXTERNAL RESOURCES

Through Layanika, Users may access external resources provided by third parties. Users acknowledge and agree that the Company has no control over such resources and is not responsible for their content or availability.

Any terms applicable to third-party resources—including any rights related to content, where relevant—are governed solely by the terms and conditions of such third parties or, if unavailable, by applicable law.

1.5 ACCEPTABLE USE

Layanika and the Services provided may only be used for their intended purposes and must comply with these Terms and applicable laws.

Users are solely responsible for ensuring that their use of Layanika and/or the Services does not violate any laws, regulations, or third-party rights.

Accordingly, the Company reserves the right to take any action it deems necessary to protect its legitimate interests. Such actions may include denying Users access to Layanika or the Services, terminating the Agreement, or reporting misuse to competent authorities—such as judicial or administrative bodies—if the User engages in, or is reasonably suspected of engaging in, any of the following acts:

Violating any laws, regulations, and/or these Terms;
Infringing the rights of third parties;
Causing significant harm to the Company’s legitimate interests;
Offending or harming the Company or third parties.

1.6 SOFTWARE LICENSE

All intellectual property rights, industrial rights, and any other exclusive rights in the software or technical applications embedded in or related to Layanika are owned by the Company and/or its licensors.

Subject to the User’s compliance with these Terms, and without prejudice to any other provisions, the Company grants the User a revocable, non-exclusive, non-sublicensable, and non-transferable license to use the software or other technical means provided as part of the Services, solely within the scope and purpose of Layanika.

This license does not grant Users any rights to access, use, or disclose the original source code. All techniques, algorithms, and procedures contained in the software and its documentation are the exclusive property of the Company or its licensors.

All rights and licenses granted to Users shall automatically terminate upon the termination or expiration of this Agreement.

1.7 API USAGE TERMS

Users may access their data related to Layanika through the Application Programming Interface (API). Any use of the API, including use through third-party products or services that access Layanika, is subject to these Terms.

Users expressly acknowledge and agree that the Company shall not be liable for, nor required to provide compensation for, any damage or loss arising from the User’s use of the API or from the use of third-party products or services that access data through the API.

2. SUBSCRIPTION TERMS

The fees, duration, and applicable terms for the purchase of Subscriptions are described below and in the relevant sections available on Layanika.

Unless otherwise stated in an Order Form, the Subscription Products available on Layanika as part of the Services are subject to the following terms.

2.1 PRODUCT DESCRIPTION

Prices, descriptions, and availability of Products are specified in the relevant sections of Layanika and may change at any time without prior notice.

Although Products on Layanika are presented with the highest possible level of technical accuracy, any visual representation through any means (including images, graphic materials, colors, and sounds) is for reference purposes only and does not guarantee the exact characteristics of the purchased Product.

Detailed characteristics of the selected Product are described during the purchase process and in the relevant sections of Layanika.

2.2 ORDER SUBMISSION

Each step taken from selecting a Product to submitting an order constitutes part of the purchase process. Users must select the desired Product and review their purchase selection carefully. After reviewing the information on the purchase page, Users may submit their order.

Upon submission of an order, the following applies:

Order submission constitutes the formation of a contract and creates an obligation for the User to pay the listed price, applicable taxes, and any additional fees shown on the order page.
If the purchased Product requires active input from the User—such as providing personal information, specific data, specifications, or special requests—the submission of the order creates an obligation for the User to provide such cooperation.

2.3 PRICES

Users will be informed of all applicable fees, taxes, and charges during the purchase process and before submitting an order.

Unless otherwise stated, displayed prices do not include additional fees, taxes, or other charges, depending on the section of Layanika being accessed by the User.

The Company reserves the right, at its sole discretion and at any time, to modify Subscription fees. Any changes to Subscription fees shall take effect at the end of the current Subscription period. The Company will provide reasonable prior notice before such changes take effect.

Continued use of the Services after the updated fees take effect constitutes the User’s agreement to pay the revised fees.

2.4 REFUNDS

Except as required by applicable law, Subscription fees that have been paid are non-refundable. No refunds or credits will be issued for partial service periods, plan changes (upgrades or downgrades), unused service periods, or remaining WhatsApp broadcast usage credits.

Specific refund requests may be reviewed by the Company on a case-by-case basis and may be granted solely at the Company’s discretion.

2.5 DISCOUNTS

The Company may offer discounts or special promotions for the purchase of Products. All such offers and discounts are subject to eligibility criteria and the applicable terms and conditions specified in the relevant sections of Layanika.

Discounts and promotions are granted solely at the Company’s discretion. Any recurring or previously granted discount does not create any entitlement or right for Users to claim such discounts in the future.

In certain cases, discounts or promotions may be valid only for a limited period. Where a discount has a defined validity period, such period shall follow the time zone in which the Company is located, as specified in this document.

Discounts may be offered through Coupons. In the event of a violation of Coupon usage terms, the Company reserves the right to refuse performance of contractual obligations and to take any necessary legal action to protect its rights and interests. Unless otherwise stated, the following conditions apply to Coupon usage:

Each Coupon is valid only if used in accordance with its terms and within the specified validity period.
Coupons must be redeemed in full at the time of purchase; partial redemption is not permitted.
Unless otherwise stated, single-use Coupons may be used only once per purchase, including in recurring purchases.
Coupons may not be combined or used cumulatively.
Users are not entitled to any credit, refund, or compensation if the Coupon value exceeds the redeemed amount.
Unless otherwise specified, all discounts expire at the end of the first billing period.

2.6 METHODS OF PAYMENT

Information regarding accepted payment methods is available during the purchase process. Certain payment methods may be subject to additional conditions or fees, as specified in the relevant sections of Layanika.

Some payment methods are processed directly by the Company. In such cases, the Company collects and stores the information necessary to process payments and to comply with applicable legal obligations. Users may refer to Layanika’s Privacy Policy for further details regarding data processing and Users’ rights.

Other payment methods, where available, are provided independently by third-party service providers. In such cases, Layanika does not collect any payment information (such as credit card details) and only receives confirmation notifications from the third-party provider once payment has been completed.

If payment through the selected method fails, the Company is under no obligation to process the purchase order. Any costs or charges resulting from payment failure or rejection shall be borne by the User.

2.7 SUBSCRIPTION PERIOD

Layanika Subscriptions are valid for the duration corresponding to the selected plan.

Some or all of the Services may only be accessed through a paid subscription scheme. Users are required to make advance payments on a recurring basis (monthly or annually), in accordance with the selected Subscription plan at the time of purchase.

SUBSCRIPTION RENEWAL

Layanika Layanika are valid for the duration corresponding to the selected plan. Any renewed Subscription shall have the same duration as the initial Subscription period.

Upon expiration of the Subscription period, Layanika will issue an electronic invoice for Subscription renewal. Users are required to complete payment manually using the available payment methods.

If payment is not completed by the specified due date, Layanika reserves the right to suspend part or all of the User’s access to the Services until payment is settled.

TERMINATION

Users may terminate their Subscription for any available Subscription plan at any time. If a User terminates the Subscription before the end of the Subscription period, the Services will remain accessible until the end of the current Subscription period.

After the Subscription period ends, Layanika will provide a grace period of thirty (30) days,.

During the grace period, User access to the Services will be restricted as follows:

Users may only access the settings menu and export contact data and reports.
Users may continue to receive messages or conversations from customers but will not be able to reply or engage in active interactions through the platform.

If the User does not renew the Subscription before the grace period expires, the Services will be fully deactivated,and Layanika reserves the right to perform data clean-up in accordance with its applicable policies.

2.8 LATE PAYMENT

If a User fails to make payment after the due date, Layanika will grant a grace period of thirty (30) days,applicable to all Subscription plans.

During the grace period, User access to the Services will be restricted as follows:

Users may only access the settings menu and export contact data and reports.
Users may continue to receive messages or conversations from customers but will not be able to reply or engage in active interactions through the platform.

If payment is not completed by the end of the grace period, the Services will be fully deactivated,and Layanika reserves the right to perform data clean-up in accordance with its applicable policies.

2.9 SUBSCRIPTION DOWNGRADE

Users may downgrade their Subscription plan for both monthly and annual plans in accordance with the options available on Layanika. bulanan maupun tahunan sesuai dengan pilihan yang tersedia di Layanika.

If a User downgrades to a Subscription plan with a lower capacity limit and the number of active contacts exceeds the new plan’s limit, the User will be notified in advance. Layanika reserves the right to emove contacts exceeding the new Subscription plan’s limit.

A Subscription downgrade does not take effect immediately upon request. The existing Subscription plan will remain active until the end of the current Subscription period..

A Subscription downgrade does not entitle the User to any refund for the remaining Subscription period.

2.10 APPLICABLE TAXES

Unless otherwise stated, all displayed Service fees are exclusive of applicable taxes. Users are responsible for paying any taxes, fees, or levies imposed in accordance with applicable laws and regulations in Indonesia, including but not limited to Value Added Tax (VAT) or other government-imposed taxes.

The Company shall not be responsible for any taxes arising from the User’s use of the Services, and the User agrees to indemnify and hold the Company harmless from any related tax obligations.

3. ADDITIONAL SERVICES

3.1 TERMS AND CONDITIONS FOR ADD-ON FEATURES

Users with an active Subscription may purchaseadd-onsfeatures as described in the relevant sections of Layanika or in the applicable Order Form.

Pricing, duration, usage terms, and termination of add-on features may differ from the main Product and, unless otherwise stated, shall not affect the pricing, duration, usage terms, or termination of the main Product.

3.2 DELIVERY OF ADDITIONAL SERVICES

Purchased add-on services shall be delivered or performed within the timeframe specified on Layanika or as communicated prior to order submission. The delivery of add-on services is subject to successful payment.

4. RIGHT OF WITHDRAWAL

Except as required by applicable law, the right of withdrawal does not apply to Layanika. Users acknowledge and agree that such right does not apply to contracts concluded through Layanika due to the nature of the Services provided.

5. INDEMNIFICATION AND LIABILITY

Users agree to indemnify and hold harmless the Company, including its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees, from and against any claims or demands—including but not limited to legal fees—made by third parties arising out of the User’s misuse of or connection to the Services, violation of these Terms, infringement of any third-party rights, or violation of applicable laws by the User or its affiliates, officers, directors, agents, co-branders, partners, or employees, to the extent permitted by applicable law.

Except as expressly stated and without prejudice to applicable product liability provisions, Users shall have no right to claim damages from the Company or any party acting on its behalf.

Unless damage is caused by willful misconduct or gross negligence, or affects life, health, or physical integrity, the Company shall only be liable for damages that are typical and foreseeable at the time the contract was entered into.

In all cases, compensation shall not exceed the total fees paid or payable by the User to the Company under the contract during the preceding twelve (12) months, or for the duration of the Agreement if shorter.

Some jurisdictions do not allow the exclusion of certain liabilities or limitations on statutory rights, and therefore some exclusions or limitations may not apply to certain Users. In such cases, the exclusions and limitations shall apply to the maximum extent permitted by applicable law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall the Company, its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, or employees be liable for:

Any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, reputation, use, data, or other intangible losses arising out of or in connection with the use of or inability to use the Services;
Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access to the Services, User accounts, or information contained therein;
Errors, mistakes, or inaccuracies of content;
Personal injury or property damage of any kind resulting from the User’s access to or use of the Services;
Unauthorized access to or use of the Company’s secure servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from the Services;
Any bugs, viruses, trojan horses, or similar harmful components that may be transmitted to or through the Services;
Any errors or omissions in any content, or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or
Any defamatory, offensive, or unlawful conduct by Users or third parties. In no event shall the Company, including its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees, be liable for any claims, proceedings, liabilities, damages, losses, or costs exceeding the amount paid by the User to the Company during the preceding twelve (12) months, or the duration of the agreement between the Company and the User, whichever is shorter.

This limitation of liability section applies to the fullest extent permitted by applicable law in the relevant jurisdiction, whether the alleged liability arises from contract, tort, negligence, strict liability, or any other legal theory, even if the Company has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, the above limitations or exclusions may not apply to certain Users. These Terms grant Users specific legal rights, and Users may also have other rights that vary by jurisdiction. Any disclaimers, exclusions, and limitations of liability shall not apply to the extent prohibited by applicable law.

INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless the Company and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, or debts, and expenses (including but not limited to legal fees), arising from:

* The User’s access to or use of the Services, including any data or content transmitted or received by the User;
* The User’s violation of these Terms, including any breach of representations and warranties set forth herein;
* The User’s violation of any third-party rights, including but not limited to privacy or intellectual property rights;
* The User’s violation of any applicable laws, rules, or regulations;
* Any content submitted from the User’s account, including third-party access using the User’s credentials or unique security measures (if applicable), including misleading, false, or inaccurate information;
* Any intentional misconduct by the User; or
* Any unlawful conduct by the User or its affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees, to the extent permitted by applicable law.

6. GENERAL PROVISIONS

6.1 NO WAIVER

The Company’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver shall be considered a continuing or further waiver of such term or any other term.

6.2 SERVICE INTERRUPTION

To ensure the best level of service, the Company reserves the right to temporarily suspend the Services for maintenance, system updates, or other changes, with reasonable notice to Users.

To the extent permitted by law, the Company may also decide to suspend or permanently discontinue the Services. In the event of service termination, the Company will cooperate with Users to allow them to retrieve their Personal Data or information in accordance with applicable law.

Additionally, the Services may be unavailable due to circumstances beyond the Company’s reasonable control, including force majeure events (such as labor actions, infrastructure failures, or power outages).

6.3 “AS IS” AND “AS AVAILABLE” DISCLAIMER

The Services are provided to you “AS IS” and “AS AVAILABLE”, with all faults and defects, and without warranty of any kind. To the maximum extent permitted by applicable law, the Company, on its own behalf and on behalf of its affiliates, licensors, and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties that may arise from course of dealing, course of performance, usage, or trade practice.

Without limiting the foregoing, the Company makes no warranty or representation that the Services will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be corrected. Neither the Company nor its providers make any representations or warranties, express or implied, regarding:

(i) the operation or availability of the Services, or the information, content, materials, or products included therein;

(ii) the Services being uninterrupted or error-free;

(iii) the accuracy, reliability, or timeliness of any information or content provided through the Services; or

(iv) the Services, servers, content, or emails sent by or on behalf of the Company being free from viruses, scripts, trojan horses, worms, malware, time bombs, or other harmful components.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or statutory consumer rights; therefore, some or all of the above disclaimers and limitations may not apply to you. In such cases, the disclaimers and limitations shall apply to the maximum extent permitted by applicable law.

6.4 RESALE OF SERVICES

Users may not reproduce, duplicate, copy, sell, resell, or exploit any portion of Layanika or its Services without the Company’s prior written consent, whether granted directly or through an authorized reseller program.

6.5 INTELLECTUAL PROPERTY RIGHTS

Without prejudice to any more specific provision of these Terms, all intellectual property rights, including copyrights, trademarks, patent rights, and design rights related to Layanika, are the exclusive property of the Company or its licensors and are protected by applicable laws or international intellectual property treaties.

All trademarks—whether word marks or figurative marks—and all other marks, trade names, service marks, brand names, illustrations, images, or logos appearing in connection with Layanika are, and shall remain, the exclusive property of the Company or its licensors and are protected by applicable laws or international treaties relating to intellectual property.

6.6 TRADEMARK LICENSE

For the duration of the Agreement, the User hereby grants the Company a worldwide, non-exclusive, non-transferable, non-sublicensable (except to affiliates), royalty-free license to use the User’s trademarks and logos solely for the purposes of marketing, advertising, and promoting the Company’s Solutions, including listing the User and User Applications on the Company’s website, and strictly in accordance with the User’s reasonable trademark usage guidelines, as updated from time to time. The User may request that the Company cease using the User’s trademarks and logos if, in the User’s reasonable opinion, such use causes material harm to the User’s image or associated reputation.

6.7 AMENDMENTS TO THESE TERMS

The Company reserves the right to amend or modify these Terms at any time. If such changes are material, the Company will make reasonable efforts to provide prior notice to Users regarding the effectiveness of the updated Terms. What constitutes a material change shall be determined solely at the Company’s discretion.

Such changes shall only affect the relationship with Users on a prospective basis.

Continued use of the Services constitutes the User’s acceptance of the revised Terms. If the User does not agree to be bound by the changes, the User must discontinue use of the Services. Failure to accept the updated Terms may entitle either party to terminate the Agreement.

The previously applicable version shall govern the relationship prior to the User’s acceptance of the changes. Users may request prior versions from the Company.

6.8 ASSIGNMENT OF CONTRACT

The Company may transfer, assign, novate, or subcontract any or all of its rights or obligations under these Terms, taking into account the User’s legitimate interests. The provisions governing amendments to these Terms shall apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any manner without the Company’s prior written consent.

6.9 CONTACT

All communications relating to the use of Layanika must be sent using the contact information provided in this document.

6.10 SEVERABILITY

If any provision of these Terms is deemed or becomes invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

6.11 OFFICIAL VERSION OF THESE TERMS

These Terms are drafted and reviewed in both Indonesian and English. In the event of any inconsistency between language versions, the original version shall prevail.

6.12 GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the applicable law based on the User’s domicile or the User’s business entity, as follows:

Indonesia
Governing law: Laws of the Republic of Indonesia.
Malaysia
Governing law: Laws of Malaysia.
Taiwan
Governing law: Laws of the Republic of China (Taiwan).

Without regard to conflict of law principles.

6.13 JURISDICTION

Any dispute arising out of or in connection with these Terms shall be resolved under the exclusive jurisdiction of:

Indonesian Users:
West Jakarta District Court, Indonesia.
Malaysian Users:
Courts of competent jurisdiction in Kuala Lumpur, Malaysia.
Taiwan Users:
Courts of competent jurisdiction in Taipei, Taiwan.

Unless otherwise agreed in a separate written agreement.

6.14 PRIVACY POLICY

To learn more about the use of their personal data, Users may refer to Layanika’s Privacy Policy.

6.15 FAIR USE POLICY

To ensure service quality for all Users and to prevent the actions of a few from negatively impacting the majority, Users agree to comply with any fair use policy that the Company may implement. Notwithstanding any product representations, the Company reserves the right to impose limitations on some or all Service features, including but not limited to messages, contacts, properties, snippets, files, or other product characteristics that may be added in the future. Users may not use the system in any manner that damages, disables, overburdens, or impairs the Services or interferes with any other party’s use of the Services.

6.16 DATA PROTECTION COMPLIANCE

DATA PROTECTION & LOCAL REGULATIONS

The Company processes personal data in accordance with applicable laws, including but not limited to:

Indonesia:
Law No. 27 of 2022 on Personal Data Protection
Malaysia:
Personal Data Protection Act 2010 (PDPA)
Taiwan:
Personal Data Protection Act (PDPA Taiwan)

Users represent and warrant that any customer personal data processed through Layanika has been lawfully obtained and with the necessary consent.

The Company acts as a data processorand the user acts as a data controller, unless otherwise stated in a separate agreement.

7. DISPUTE RESOLUTION

7.1 AMICABLE DISPUTE RESOLUTION

Users may submit any dispute to the Company, which will endeavor to resolve it amicably.

Without prejudice to the User’s right to take legal action, in the event of any dispute related to the use of Layanika or the Services, Users are encouraged to contact the Company using the contact details provided in this document.

Users may submit complaints, including a brief description and, where applicable, relevant order, purchase, or account details, to the Company’s designated email address as specified herein.

CROSS-BORDER DATA TRANSFER

Users acknowledge and agree that data may be processed and stored on servers located outside their country, provided that such processing complies with applicable data protection laws and reasonable security standards..

8. DEFINITIONS AND LEGAL REFERENCES

Layanika (or This Application)

The property that enables the provision of the Services.

Agreement

Any legally binding or contractual relationship between the Company and the User governed by these Terms.

Coupon

A code or voucher, in printed or electronic form, that allows Users to purchase Products at a discounted price.

Company

Refers to the individual or legal entity that provides Layanika and/or the Services to Users.

Service

The services provided by Layanika as described in these Terms and on Layanika.

Terms

All provisions applicable to the use of Layanika and/or the Services as described in this document, including any related documents or agreements, as updated from time to time.

User

Any individual or legal entity using Layanika.

Last updated: January 20, 2026