Cookie Policy
This document informs users about the technologies that help Layanika achieve the purposes described below. These technologies allow the owner to access and store information (for example, using cookies) or use resources (for example, running scripts) on the user’s device when they interact with Layanika.
For simplicity, all such technologies are defined as “Trackers” in this document unless there is a reason to differentiate them.
For example, although cookies can be used in both web and mobile browsers, it is not appropriate to refer to cookies in the context of mobile applications because cookies are browser based trackers. Therefore, in this document, the term cookie is used only when specifically referring to that particular type of tracker.
Some purposes for which trackers are used may also require the user’s consent, depending on applicable laws. If consent is provided, it can be withdrawn at any time by following the instructions provided in this document.
Layanika uses trackers managed directly by the Owner (“first-party trackers”) and trackers that enable services provided by third parties (“third-party Trackers”). Unless otherwise specified, third-party providers may access the Trackers that they manage.
The duration and expiry of cookies and similar trackers may vary depending on the settings determined by the owner or the relevant provider. Some trackers expire once the user’s browsing session ends.
In addition to the information specified in each category below, users may find more detailed and updated information regarding the lifespan of trackers and any other relevant information such as the presence of additional trackers in the linked third-party privacy policies or by contacting the owner.
ACTIVITIES STRICTLY NECESSARY FOR THE OPERATION OF LAYANIKA AND DELIVERY OF THE SERVICE
Layanika uses “technical” cookies and other similar trackers to perform activities strictly necessary for the operation or provision of the service.
TRAFFIC OPTIMIZATION & DISTRIBUTION
This type of service allows Layanika to distribute its content using servers located across different countries and optimize its performance.
What personal data is processed depends on the characteristics and the way these services are implemented. Their function is to filter communication between Layanika and the user’s browser.
Because this system is widely distributed, it is difficult to determine the exact locations where content containing users’ personal data may be transferred.
- Cloudflare (Cloudflare Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated causes it to filter all traffic through Layanika—that is, communication between Layanika and the user’s browser—and it also enables the collection of analytics data from Layanika.
Personal Data processed: Tracker
Processing location: United States – Privacy Policy
OTHER ACTIVITIES INVOLVING THE USE OF TRACKERS
Layanika uses trackers to enable basic interactions and functionalities, allow users to access certain features of the service, and facilitate communication between users and the owner.
CONTACTING THE USER
- Mailing list atau newsletter (Layanika).
By registering for the mailing list or newsletter, the user’s email address will be added to the contact list of those who may receive emails containing commercial or promotional information related to Layanika. Your email address may also be added as a result of registering with Layanika or making a purchase.
Personal Data processed: Tracker.
INTERACTION WITH LIVE CHAT PLATFORMS
This type of service allows users to interact with third-party live chat platforms directly from the pages of Layanika to contact or be contacted by Layanika’s support team.
If such a service is installed, it may collect browsing data and usage data on the pages where it is installed, even if the user does not actively use it. Live chat conversations may also be recorded.
- Facebook Messenger Customer Chat (Facebook Ireland Ltd).
This service enables interaction with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd.
- Layanika Widget
Layanika is a business messaging platform that connects customers from any channel to every team.
CONTENT PERFORMANCE AND FEATURES TESTING (A/B TESTING)
The services in this section allow the owner to track and analyze user responses regarding web traffic or behavior related to changes in the structure, text, or other components of Layanika.
Google may use personal data to contextualize and personalize ads within its own advertising network.
CONTENT & FEATURE PERFORMANCE TESTING (A/B TESTING)
The services in this section allow the owner to track and analyze user responses regarding web traffic or behavior related to changes in the structure, text, or other components of Layanika.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the user interacted with it, such as by clicking on links
HOW TO MANAGE PREFERENCES AND GIVE OR WITHDRAW CONSENT
There are various ways to manage Tracker-related preferences and give or withdraw consent when required:
Users can manage Tracker preferences directly through their device settings, for example by preventing the use or storage of Trackers.
Additionally, if Tracker usage is based on consent, Users may give or withdraw consent by adjusting preferences through the cookie notice or updating preferences through the relevant consent management widget, if available.
Users may also delete previously stored Trackers via browser or device features, including Trackers used to remember the User’s initial consent preferences.
Other Trackers stored in the browser’s local memory may be removed by clearing browsing history.
For third-party trackers, users can manage preferences and withdraw consent using the relevant opt-out links (if available), methods described in third-party privacy policies, or by contacting those third parties directly.
FINDING TRACKER SETTINGS
Users may find information on how to manage Cookies in the most common browsers at the following addresses:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Internet Explorer
- Microsoft Edge
- Brave
- Opera
Users may also manage certain categories of Trackers used in mobile applications through device settings, such as advertising settings or general tracking settings (Users may open device settings and search for the relevant options).
OWNER AND DATA CONTROLLER
PT Mitra Aplikasi Digital
Ruko Permata Boulevard Blok BE
Jl Pos Pengumben Raya, Srengseng, Kembangan Jakarta Barat
DEFINITIONS AND LEGAL REFERENCES
Personal Data (or Data)
Any information that directly, indirectly, or when combined with other information including personal identification numbers allows or makes it possible to identify an individual.
Usage Data
Information collected automatically through Layanika (or third-party services used in Layanika), which may include: IP address or domain names of the computer used by the User, URI (Uniform Resource Identifier) addresses, time of the request, method used to submit the request to the server, size of the file received, numerical code indicating the server response status (successful outcome, error, etc.), country of origin, browser and operating system features, time details per visit (e.g. time spent on each page), details of the path followed within the application including sequence of pages visited, and other parameters about the device’s operating system and/or the user’s IT environment.
User
The individual using Layanika, who unless otherwise specified is the same as the data subject.
Data Subject
The natural person to whom the personal data refers.
Data Processor (or Data Supervisor)
Any natural or legal person, public authority, agency, or other body that processes personal data on behalf of the data controller, as described in this privacy policy.
Data Controller (or Owner)
Any natural or legal person, public authority, agency, or other body which, alone or jointly, determines the purposes and means of the processing of Personal Data, including related security measures.
Unless stated otherwise, the Data Controller is the Owner of Layanika.
Layanika (or This Application)
The platform through which users’ personal data is collected and processed.
Service
The service provided by Layanika as described in the relevant terms (if available) and on this website/app.
COOKIE
Cookies are trackers consisting of small sets of data stored in the user’s browser.
TRACKER
Tracker means any technology such as cookies, unique identifiers, web beacons, embedded scripts, e-tags, or fingerprinting that enables user tracking by accessing or storing information on the user's device.
LEGAL INFORMATION
This privacy statement is drafted based on provisions of various Indonesian regulations.Article 26 of Law No. 11 of 2008 concerning Electronic Information and Transactions (“ITE Law”)is the main legal basis for the protection of personal data used through electronic media. This privacy policy applies solely to Layanika unless otherwise specified in this document.
Last updated:__ _______2025
