{"id":7388,"date":"2026-04-01T11:06:43","date_gmt":"2026-04-01T04:06:43","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&p=7388"},"modified":"2026-04-02T13:19:35","modified_gmt":"2026-04-02T06:19:35","password":"","slug":"laporan","status":"publish","type":"docs","link":"https:\/\/staging.layanika.com\/en\/doks\/laporan\/","title":{"rendered":"Report"},"content":{"rendered":"
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Report<\/strong>\u00a0feature in Layanika provides a summary of data and analytics related to platform usage, customer communications, and operational performance within a specific period. This feature helps businesses monitor performance, evaluate activities, and make data-driven decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Reports are divided into several categories:<\/p>

  1. Report Conversation<\/p><\/li>

  2. Report Messages<\/p><\/li>

  3. Report Contact<\/li>
  4. Report Broadcast<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    a. Using the Date Filter in Reports<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Users can filter report data based on a specific time range using the date filter feature.<\/p>

    How to use the filter:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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    Step 1<\/strong>:<\/p>

    Click on the date field provided, then select your desired date range from the calendar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Step 2<\/strong>:<\/p>

    Click Select<\/strong> to display data based on the chosen period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\n\t\t\t\t\t\tNote:<\/span>\n\t\t\t\n\t\t\t\t\t\tMake sure the selected date range does not exceed the limit to ensure the report data is displayed properly.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    b. Downloading Reports<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Users can download conversation report data in file format for analysis or documentation purposes. Reports can be downloaded in csv.\u00a0<\/strong> How to download the report:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Step 1<\/strong>:<\/p>

    Ensure that you have selected the desired report date range. Then, click the Download CSV<\/strong> button available on the report page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Step 2<\/strong>:<\/p>

    The system will automatically download the report file to your device in csv.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Laporan\u00a0pada Layanika adalah fitur yang menyediakan ringkasan data dan analisis terkait aktivitas penggunaan platform, komunikasi pelanggan, serta performa operasional dalam periode tertentu. Fitur ini membantu bisnis dalam melakukan monitoring, evaluasi, dan pengambilan keputusan berbasis data Laporan terdiri atas beberapa kategori: Laporan Percakapan Laporan Pesan Laporan Kontak Laporan Broadcast a. Menggunakan Filter Tanggal pada Laporan Pengguna dapat memfilter data laporan berdasarkan rentang waktu tertentu dengan menggunakan fitur filter tanggal. Berikut cara menggunakan filter :\u00a0 Langkah 1: Klik pada kolom tanggal yang tersedia. Pilih rentang tanggal yang diinginkan pada kalender. Langkah 2: Klik tombol Select untuk menampilkan data sesuai periode yang dipilih. Catatan: Pastikan rentang tanggal yang dipilih tidak melebihi batas agar data laporan dapat ditampilkan dengan optimal. b. Mengunduh Laporan Pengguna dapat mengunduh data laporan percakapan dalam format file untuk kebutuhan analisis atau dokumentasi. Laporan dapat di unduh dengan format csv.\u00a0 Berikut cara mengunduh laporan Langkah 1: Pastikan anda telah memilih rentang tanggal laporan yang diinginkan. Klik tombol Unduh CSV yang terdapat pada halaman laporan. Langkah 2: Sistem akan secara otomatis mengunduh file laporan ke perangkat Anda dalam format csv.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-7388","docs","type-docs","status-publish","hentry","doc_category-laporan"],"acf":[],"year_month":"2026-04","word_count":171,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/staging.layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Laporan","term_url":"https:\/\/staging.layanika.com\/en\/doks-category\/laporan\/"}],"doc_tag_info":[],"yoast_head":"\nLaporan - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.layanika.com\/en\/doks\/laporan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laporan - Layanika\" \/>\n<meta property=\"og:description\" content=\"Laporan\u00a0pada Layanika adalah fitur yang menyediakan ringkasan data dan analisis terkait aktivitas penggunaan platform, komunikasi pelanggan, serta performa operasional dalam periode tertentu. 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