{"id":5211,"date":"2026-03-05T16:50:50","date_gmt":"2026-03-05T09:50:50","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&#038;p=5211"},"modified":"2026-04-08T16:13:57","modified_gmt":"2026-04-08T09:13:57","password":"","slug":"laporan-pesan","status":"publish","type":"docs","link":"https:\/\/staging.layanika.com\/en\/doks\/laporan-pesan\/","title":{"rendered":"Report Messages"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5211\" class=\"elementor elementor-5211\">\n\t\t\t\t<div class=\"elementor-element elementor-element-897f36a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"897f36a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbf22e elementor-widget elementor-widget-text-editor\" data-id=\"ffbf22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Report <\/strong><strong>Messages<\/strong> in Layanika is a communication reporting feature used to track interactions with customers across integrated channels. It includes all types of communication, both inbound (received from customers) and outbound (sent by the business). The report consists of:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff0e55e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"ff0e55e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e538f elementor-widget elementor-widget-heading\" data-id=\"64e538f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">a. Incoming Messages Based on Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f020eb1 elementor-widget elementor-widget-text-editor\" data-id=\"f020eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Incoming Messages Based on Channel<\/strong> in Layanika is a reporting feature that displays the number and activity of inbound messages (messages received) grouped by each communication channel over a selected period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20088ad e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"20088ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1985022 elementor-widget elementor-widget-image\" data-id=\"1985022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1024x577.png\" class=\"attachment-large size-large wp-image-7969\" alt=\"\" srcset=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1024x577.png 1024w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-300x169.png 300w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-768x433.png 768w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1536x866.png 1536w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-18x10.png 18w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel.png 1931w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d206c6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"3d206c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e99a7f1 elementor-widget elementor-widget-heading\" data-id=\"e99a7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">b. Outgoing Messages Based on Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14919a elementor-widget elementor-widget-text-editor\" data-id=\"f14919a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Outgoing Messages Based on Channel<\/strong> in Layanika is a reporting feature that displays the number and activity of outbound messages (messages sent), grouped by each communication channel over a selected period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4dda07 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"c4dda07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35d5d6c elementor-widget elementor-widget-image\" data-id=\"35d5d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1024x510.png\" class=\"attachment-large size-large wp-image-7970\" alt=\"\" srcset=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1024x510.png 1024w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-300x149.png 300w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-768x382.png 768w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1536x764.png 1536w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-18x9.png 18w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel.png 1931w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd4d1a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"cd4d1a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa4978d elementor-widget elementor-widget-heading\" data-id=\"aa4978d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">c. Incoming Message List <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aea197 elementor-widget elementor-widget-text-editor\" data-id=\"9aea197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Incoming Message List<\/strong> in Layanika is a reporting feature that displays all messages received from customers across various social media channels in a centralized inbox. This feature helps teams monitor, manage, and respond to messages efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83d8a86 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"83d8a86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39dd356 elementor-widget elementor-widget-image\" data-id=\"39dd356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1024x537.png\" class=\"attachment-large size-large wp-image-7971\" alt=\"\" srcset=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1024x537.png 1024w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-300x157.png 300w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-768x403.png 768w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1536x805.png 1536w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-18x9.png 18w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk.png 1864w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d68066 elementor-widget elementor-widget-text-editor\" data-id=\"4d68066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"560\" data-end=\"613\">The following information is displayed in the table:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-837491e elementor-widget elementor-widget-html\" data-id=\"837491e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"real-table-wrapper\">\n  <table class=\"real-table\">\n    <thead>\n      <tr>\n        <th>Colom<\/th>\n        <th>Description<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Incoming Message Time<\/td>\n        <td>The time when the message was received from the customer.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Contact ID<\/td>\n        <td>A unique ID for each contact\/customer<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Contact Name<\/td>\n        <td>The name of the customer who received the message.<\/td>\n      <\/tr>\n      <tr>\n        <td>Channel<\/td>\n        <td>The channel associated with the customer (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat).<\/td>\n      <\/tr>\n      <tr>\n        <td>Enter the<\/td>\n        <td>The content of the message sent by the customer.<\/td>\n      <\/tr>\n      \n      \n     \n    <\/tbody>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bcfbb7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"2bcfbb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a59d5 elementor-widget elementor-widget-heading\" data-id=\"d4a59d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">d. Outgoing Message List <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f777869 elementor-widget elementor-widget-text-editor\" data-id=\"f777869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Outgoing Message List<\/strong> pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang dikirim oleh sistem atau agent kepada pelanggan melalui berbagai saluran aplikasi media sosial dalam periode tertentu. Fitur ini membantu memantau aktivitas pengiriman pesan secara terpusat dan terstruktur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-942f7be e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"942f7be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed340d9 elementor-widget elementor-widget-image\" data-id=\"ed340d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1024x495.png\" class=\"attachment-large size-large wp-image-7972\" alt=\"\" srcset=\"https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1024x495.png 1024w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-300x145.png 300w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-768x371.png 768w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1536x743.png 1536w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-18x9.png 18w, https:\/\/staging.layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar.png 1983w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f63f81 elementor-widget elementor-widget-text-editor\" data-id=\"6f63f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"560\" data-end=\"613\">The following information is displayed in the table:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a62225 elementor-widget elementor-widget-html\" data-id=\"8a62225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"real-table-wrapper\">\n  <table class=\"real-table\">\n    <thead>\n      <tr>\n        <th>Colom<\/th>\n        <th>Description<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Waktu Kirim<\/td>\n        <td>Waktu ketika pesan dikirim ke pelanggan<\/td>\n      <\/tr>\n      <tr>\n        <td>Contact ID<\/td>\n        <td>A unique ID for each contact\/customer<\/td>\n      <\/tr>\n      <tr>\n        <td>Contact Name<\/td>\n        <td>The name of the customer who received the message.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Delivered Timestamp<\/td>\n        <td>The time when the message was read by the customer.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Read Timestamp<\/td>\n        <td>The time when the message was read by the customer.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Channel<\/td>\n        <td>The channel associated with the customer (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat).<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Enter the<\/td>\n        <td>The content of the message sent.<\/td>\n      <\/tr>\n     \n    <\/tbody>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Laporan Pesan pada Layanika adalah fitur laporan komunikasi yang digunakan untuk berinteraksi dengan pelanggan melalui berbagai channel yang terintegrasi. Ini mencakup semua bentuk komunikasi, baik yang dikirim oleh pelanggan (inbound) maupun oleh bisnis (outbound). Laporan percakapan terdiri dari: a. Pesan Masuk Berdasarkan Channel Pesan Masuk Berdasarkan Channel pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan inbound (pesan yang diterima) yang dikelompokkan berdasarkan masing-masing saluran aplikasi media sosial komunikasi pada periode tertentu. b. Pesan Keluar Berdasarkan Channel Pesan Keluar Berdasarkan Channel pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan outbound (pesan yang dikirim) yang dikelompokkan berdasarkan masing-masing saluran aplikasi media sosial pada periode tertentu. c. Daftar Pesan Masuk Daftar Pesan Masuk pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang diterima dari pelanggan melalui berbagai saluran aplikasi media sosial dalam satu inbox terpusat. Fitur ini memudahkan tim dalam memonitor, mengelola, dan merespons setiap pesan secara efisien. Berikut adalah informasi yang ditampilkan pada tabel: Kolom Keterangan Waktu Pesan Masuk Waktu ketika pesan diterima dari pelanggan ID Kontak ID unik dari kontak\/pelanggan Nama Kontak Nama pelanggan yang menerima pesan Channel Channel yang terhubung dengan pelanggan (contoh: WhatsApp, Telegram, Instagram,Facebook Messenger, Webchat) Isi Konten atau isi pesan yang dikirim oleh pelanggan d. Daftar Pesan Keluar Daftar Pesan Keluar pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang dikirim oleh sistem atau agent kepada pelanggan melalui berbagai saluran aplikasi media sosial dalam periode tertentu. Fitur ini membantu memantau aktivitas pengiriman pesan secara terpusat dan terstruktur. Berikut adalah informasi yang ditampilkan pada tabel: Kolom Keterangan Waktu Kirim Waktu ketika pesan dikirim ke pelanggan ID Kontak ID unik dari kontak\/pelanggan Nama Kontak Nama pelanggan yang menerima pesan Delivered Timestamp Waktu ketika pesan berhasil terkirim ke perangkat pelanggan Read Timestamp Waktu ketika pesan telah dibaca oleh pelanggan Channel Channel yang terhubung dengan pelanggan (contoh: WhatsApp, Telegram, Instagram,Facebook Messenger, Webchat) Isi Konten atau isi pesan yang dikirim<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-5211","docs","type-docs","status-publish","hentry","doc_category-laporan"],"acf":[],"year_month":"2026-04","word_count":320,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/staging.layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Laporan","term_url":"https:\/\/staging.layanika.com\/en\/doks-category\/laporan\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laporan Pesan - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.layanika.com\/en\/doks\/laporan-pesan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laporan Pesan - Layanika\" \/>\n<meta property=\"og:description\" content=\"Laporan Pesan pada Layanika adalah fitur laporan komunikasi yang digunakan untuk berinteraksi dengan pelanggan melalui berbagai channel yang terintegrasi. 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